Research
We use diagrammatic languages and visual tools to represent and understand a complex system.
When acting within multi-organizational and multi-actorial contexts, where social interaction among stakeholders shows a highly complex behaviour, it is very important to build-up tools to share common perspectives and intention; these tools should take into account the conversational and dialogical nature of decision making processes.
In this framework we call these tools diagrams – maps, moodboard, storyboard, video scenarios: strategic (knowledge based) artefacts helping the decision makers to build-up a vision about:
(I) the elements of the (complex) system;
(II) the connections and the relationships among the elements;
(IV) the behaviour of the system;
(V) the future evolutions of the systems.
In this section